May update

Waiting list for sold-out events

All plans

When an event sells out, customers can join a waiting list from the event page. They give their email address, say how many tickets they would have bought, and LemonBooking holds the list in sign-up order.

If more tickets come up later — because you've added capacity or someone has been refunded — you can email the whole list in a single click.

Partial refunds for ticket orders

All plans

You can now refund individual tickets from an order. Pick the tickets you want to refund and LemonBooking issues a credit note for each one. The other tickets stay valid for entry.

Partial refunds work with the automatic refund options for Stripe, SumUp, PayPal, Square and GoCardless — so the customer's card is credited the right amount with no manual bookkeeping.

Discount codes for tickets

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Building on the discount codes module for bookings, you can now create discount codes for individual events.

Choose which ticket types the code applies to, set a percentage discount, cap the number of uses, and optionally limit it to a date range. Customers enter the code on the order form and the discount is applied automatically.

Search box for ticketed events

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Venues with a long back catalogue of events can make use of a new search function. A search box has been added to the events list which looks across event names, dates and order references — archived events included.

Transfer a ticket to a different date

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If a customer can no longer make the date they booked, you can transfer their ticket to a different session (or ticket type) from the event summary page. The destination needs space and the price has to match.

Handy for evening classes, multi-night workshops, watersports courses — anywhere a customer might need to swap to a different date at short notice.

Automatic emails for events

All plans

LemonBooking can now send emails automatically a set number of days before or after an event. Set up a reminder seven days before the show, a thank-you the morning after, or a feedback request a week later. Once configured, the emails go out on their own.

Filter recipients by order status (paid, pending, refunded), check-in status and marketing opt-in, so the right people get the right message without you chasing the whole guest list each time.