May update — Ticketing improvements

1. Waiting list for sold-out events

When an event sells out, customers can now join a waiting list with their email address and the quantity of tickets they want. The system keeps the list in chronological order — first in, first served.

When capacity opens up (extra tickets released or refunds processed), the operator contacts the entire waiting list in a single action. No timers, no manual juggling of who’s next.

2. Partial refunds across five processors

If a customer buys four tickets and only two of the party can make it, you can now refund just the two — individually, per-ticket — while the rest stay valid for entry. The system generates a credit note per ticket and processes the refund automatically with no manual bookkeeping.

Partial refunds work across Stripe, SumUp, PayPal, Square and GoCardless.

3. Discount codes for tickets

We added discount codes for bookings back in July 2025; now they work for tickets too. Set a percentage or fixed-amount discount, cap how many times the code can be used, optionally limit it to specific date ranges, and choose which events the code applies to. Customers type the code at checkout and the deduction is applied automatically.

4. Search box on the events list

Halls with regular weekly events end up with a long events list. There’s now a search box at the top of the admin events page that looks across event names, dates, order references and archived events. Type any of those and the list filters live as you type.

5. Ticket transfers to alternative sessions or types

Customers can now swap a ticket to an alternative session or ticket type on the same event — provided the destination still has availability and the prices match. Useful for repeating events (a yoga class, a coffee morning, a weekly choir) and tiered events alike.

6. Scheduled event emails — now filterable

Automatic emails can be queued to send before or after each event — a reminder a week before, a “what to expect” the day before, a post-event thank-you with a survey link. The headline change this month is who they go to: every scheduled email is now filterable by payment status, check-in status and marketing-opt-in preferences.

So a "thanks for coming" survey can target just the people who actually checked in. A "you still owe us" nudge can hit only the unpaid orders. Marketing-style follow-ups respect everyone’s opt-in choices without any extra work from you.