Booking, payments & ticketing for town & parish councils.

Run every council asset from one system — halls, sports facilities, meeting rooms and market stalls. Take bookings and card payments online, raise invoices in bulk, sell event tickets, and keep a full audit trail of who did what.

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Booking list

PEPPERTON TOWN COUNCIL All facilities

Ref Facility Status

BOOK-318
Sat 16 May

Village Hall
60th birthday party
Pending
BOOK-317
Fri 15 May

Tennis courts
Instant booking
Confirmed
BOOK-316
Fri 15 May

Committee Room
Planning meeting
Approved
BOOK-315
Thu 14 May

Market stall 4
Saturday market
Confirmed

Deposit

Returned

Village Hall · BOOK-309

£30 refunded automatically

One platform, three kinds of asset.

Most councils manage a mix of indoor rooms, sports facilities and outdoor spaces. LemonBooking handles all three from one calendar, one customer list, one set of accounts.

Room hire: From village halls and parish rooms to scout huts and pavilions — let residents check availability and book online, with deposit and approval rules per space.

Community centres & village halls

Committee & meeting rooms

Scout huts & pavilions

Refundable deposits, returned automatically
Sports facilities: Tennis courts, football pitches, MUGAs and bowling greens — with peak / off-peak rates, season memberships and pay-and-play card payments on the spot.

Tennis & netball courts, MUGAs

Football, cricket & rugby pitches

Bowling greens & pavilions

Pay-and-play with one-time access codes
Parks & outdoor spaces: Sell pitches for the weekly market, hire out the bandstand for a charity fete, or let allotment plots — with capacity limits and conflict checks built in.

Market stalls & fete pitches

Bandstands & park gazebos

Allotment plots & community gardens

Capacity limits & conflict checks built in

Take payment by card. Return deposits automatically.

Connect the payment providers councils actually use — GOV.UK Pay, Civica, Pay360 and SumUp and take payment from a link on the invoice. Hold a refundable deposit and return it at the click of a button, or automatically once the booking is over.

Auto-send an invoice with a payment link the moment you approve
Refundable deposits, returned in full or in part for damages
Take card payments through GOV.UK Pay, Civica, Pay360 and SumUp

INV-2026-0207

Village Hall · 60th birthday party

Paid

Hire paid

£75

By card · 14 May

Refundable deposit

£30

Held until 17 May

Deposit returns automatically after the event

Invoice all your regulars in one run.

Bowls club every Tuesday, the playgroup every weekday morning, the market traders every Saturday — generate a month's invoices for all your regular hirers in a single run, then send or download them in one go.

Generate invoices for repeat and regular customers together
Download as PDFs or export to CSV for your records
Automated reminders chase the ones that fall overdue

Bulk invoice run · May

Draft

Regular hirer	Sessions	Total
Pepperton Bowls Club Tuesdays · Village Hall	4	£120
Little Acorns Playgroup Weekday mornings	20	£450
Saturday market traders Stalls 1–12	4	£360

28 invoices · total £930

The right access, and a record of it.

Give the clerk, councillors and the caretaker exactly the access they need — admin, editor or view-only — and switch on the audit log so every approval, decline, invoice and refund is recorded. Straightforward controls for data-privacy compliance.

Admin, editor and view-only roles
Audit log of every approval, decline, invoice and refund
Transparent records for council meetings and data privacy

Assign a staff role *

The role determines what access this account has to the system

Ticketing Access to events & ticketing only
Assistant View-only access to customers, bookings, invoices & payments
Editor Can update the website, add activities & post blog articles
Manager Has full access to customers, bookings, invoices & payments
Admin Has access to all customer data & system settings

Accessibility, built into every page.

The website, calendar, booking form and event pages LemonBooking produces for your council all meet WCAG 2.1 AA. That helps you meet your Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 obligations out of the box — no extra plug-ins, audits or accessibility consultants.

Keyboard-navigable calendar and booking form
Screen-reader friendly labels, headings and ARIA states
AA-grade colour contrast, scalable text and clear focus rings
In-line, descriptive error messages on every form
Accessibility statement template you can publish on day one

Accessibility audit

WCAG 2.1 AA

Passing

2.1.1 Keyboard

All functionality available via keyboard

Pass
1.4.3 Contrast (Minimum)

Text contrast ratio of at least 4.5:1

Pass
3.3.1 Error Identification

Errors clearly identified in text

Pass
4.1.2 Name, Role, Value

Components exposed to assistive tech

Pass
2.4.7 Focus Visible

Clear focus indicator on every control

Pass

Tested with axe-core · verified by manual audit

Income & usage, in real time.

The reporting dashboard gives councils a clear snapshot of how every facility is performing — income and occupancy across halls, courts, rooms and stalls — ready for the next finance meeting or annual return.

Income and occupancy per facility and date range
See which assets cover their costs and which need attention
Export to CSV for the finance committee or annual return

Income by facility · May

Live

Bookings

192

Income

£6,090

Village Hall£2,440

Market stalls£1,590

Tennis courts£1,150

Committee Room£910

Trusted by councils up and down the country

“The system has worked really well for our Parish Council for event tickets and venue booking. The system is straight forward to setup and use and any queries are quickly responded to.”

Rajar Mobberley (Parish council)

Frequently asked questions

Anything we haven't covered, drop us a line.

Can one system handle halls, sports facilities, meeting rooms and market stalls?

Yes — manage every council asset in one place: halls and community centres, indoor and outdoor sports facilities, meeting rooms and market stalls, each with its own calendar, pricing and booking form.

Can some facilities be booked instantly and others need approval?

Yes — set the booking mode per facility. Let residents book a tennis court instantly, while a hall hire for a party goes through to a clerk for approval first.

Can residents pay by card, and can we return deposits?

Yes — connect GOV.UK Pay, Civica, Pay360 and SumUp to take payment from a link on the invoice. Refundable deposits can be returned automatically once the booking is over.

Can we bulk-invoice regular hirers?

Yes — generate invoices for repeat and regular customers in one run and import them into your accounting package with a click, instead of raising each one by hand.

Can we control who has access, with an audit trail?

Yes — assign admin, editor and view-only roles, and switch on the audit log so every approval, decline, invoice and refund is recorded — straightforward controls for data-privacy compliance.

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