The functionality you need — in one place
Add booking
Booking calendar
No more calls and emails back and forth to find suitable dates. Customers check the calendar to see what's available and make a booking request. Customers on the Silver and Gold plans have an integrated calendar while Bronze plan customers can connect a Google Calendar.
Booking request form
Customers can submit booking requests using this form. They are prompted to include details about their request including how they plan to use your facilities, how many people will be attending and whether they would like to hire additional equipment/services.
Make a test booking requestTrack your bookings
You can keep track of all your booking requests and bookings in the admin section. You can approve and decline booking requests, record your progress on each booking with tasks and see which bookings are ready to be invoiced.
| Booking | Facilities | Tasks | Cost | |||
|---|---|---|---|---|---|---|
| 1005 |
Jane Cooper
17 Sep 2021, 17:00-20:00
|
Main hall | 0 / 4 | — | ||
| 1004 |
Cody Fisher
Fridays 6-7pm, starting 10/3
|
Main hall, Meeting room | 3 / 4 | £338.00 | ||
| 1003 |
Esther Howard
Aug 31st from 10am - 8pm
|
Main hall | £455.00 | |||
| 1002 |
KW Solutions Ltd
Every Tuesday 6.30 until 9pm
|
Whole building | £626.00 | |||
| 1001 |
Jenny Wilson Yoga
18th August
|
Committee room | — | — |
Email templates
Save time when replying to booking requests by selecting from a collection of email templates. For example, you can create different templates for approving one-off and repeat bookings, declining booking requests, sending invoices and recording payments.
Signatures
You can also manage your email signatures separately to your templates so you don't have to update every template when changing your phone number (or similar).
Email templates
Invoice
Facilities, equipment & services
Units # Quantity
Unit Price Incl. VAT
Amount £ Incl. VAT
Invoice
Description
Units
Unit Price (Incl. VAT)
Amount (Incl. VAT)
Invoices
Generate an invoice for a booking with just a few clicks. The system will auto-fill the customer's billing address, your payment information and details about their booking. You can also generate custom invoices where you choose exactly what to invoice for. This could be for additional equipment or services not covered by the booking system.
Templates
You can choose (and customise) several different invoice templates - for example to accommodate different payment instructions or due dates for different types of bookings. You may wish to invoice one off bookings upfront and repeat bookings on a monthly basis and can set up different invoice templates to support this.
Bank accounts
It's also possible to assign several bank accounts to collect payments for different locations into different accounts.
Online payments
Use the easy setup guide to connect your online payment provider (Stripe, PayPal etc.) to take seamless online payments from your customers. Set a payment limit to avoid transaction fees on high value bookings.
Page options
Website editor > Add pageAdd pages to your website
LemonBooking has a customisable website editor (CMS) which allows you to take complete control of your website. Make your venue stand out by customising the look and feel of the booking system. Use the website editor to add pages, change layouts, customise the design and add photos of your facilities.
Manage documents
Keep track of all your documents and policies in one place using the document manager. You can also choose whether each document should be attached to emails you send from the system.
Documents
| Name | Attachable | Date | Options |
|---|---|---|---|
|
Conditions of hire (2021)
PDF file
(88 KB)
|
Yes | 1 Sep 2020 | |
|
COVID risk assessment
PDF file
(152 KB)
|
No | 14 Aug 2020 | |
|
Conditions of hire (2020)
DOCX file (47 KB)
|
Yes | 1 Jan 2020 |
Support your community
Use LemonBooking to promote your community activities & events, highlight local businesses and keep everyone up to date with your latest news. Connect Facebook & Instagram to reach more people.
Little Fishes 🐠
Every Thursday (term time) from 9.30-11.30am for parents and toddlers. Come along, play and meet new friends. Volunteer run group, small charge expected to help with running costs.
| Location | 9 North Road, London, LO1 2DN |
|---|---|
| When | Thursdays at 9:30am |
| Contact | Jane Smith |
| Phone | 0203 123 4567 |
| jane.smith@example.com | |
| Website | Visit website |
| View Facebook page | |
| — |
Facilities
Upload photos and descriptions for your facilities to show people what they can hire. Set the capacity and add attributes (e.g. width, length, ...) for each facility to help people find the perfect match. It's also possible to register private facilities which can only be booked by admins.
Equipment & services
Admin > Facilities > Add resourceEquipment & services
Offer equipment and services for hire to your customers when they make a booking request. These can be paid or free extras such as WiFi, a cleaning service, a projector, tables and chairs and so forth.
Multiple locations
If you're running a large community centre or organisation, you may wish to manage several locations from the same booking system. This functionality is included in our Gold Plan.
Pricing
The system can automatically calculate booking prices using a range of pricing rules. Set prices for each customer group (residents, charities, etc.), for different days and times, for specific time slots and much more.
Fees, discounts & deposits
| Name | Value | Refund | |
|---|---|---|---|
| Refundable booking deposit | £50.00 | ||
| COVID-19 discount | -10% |
Fees, discounts & deposits
In addition to price rules, you can also have the system automatically apply fee, discount and deposit rules for different booking requests. For example — all "Party" requests require a £50 deposit or that all "Charity" bookings should receive a 20% discount.
Manage customer accounts Customer accounts
You can register both people and groups/businesses as customers in LemonBooking. Group accounts can be assigned to multiple users where each user has a specific role (e.g. bookings, billing, etc.).
ABC Yoga
| Name | Contact info | Options |
|---|---|---|
|
Esther Howard
View-only account
|
howard@example.com
09876 543210
|
|
|
Cody Fisher
Standard account
|
fisher@example.com
01234 567890
|
Auto repeat bookings
With the Gold plan, you can set regular bookings to repeat automatically until they are cancelled. This can be combined with any repeat pattern supported by the system (every week, every fortnight, every day, every weekday, 1st Monday of the month, 4th Friday of the month etc.). You can also set up exceptions for holidays, sickness, cancellations etc..
The Silver plan allows you to book automatically up to one year in advance and also gives you access to all the repeat patterns.
News module
Modules & integrations
Extend and customise the functionality available in the different plans using modules. These can be installed as and when you need them. Examples include a news module to help you share local events and activities, a links module for sponsors, a photo gallery module and an SEO module. You can also integrate with Stripe, PayPal, Xero, Sage, Quickbooks and more.
Branding
Customers on the Gold Plan can have the system customised to match their brand guidelines.
"id": 1001,
"attributes": {
"status": "approved",
"participants": 40,
"cost": 1000,
"created_at": "2021-01-07T11:36:29",
"updated_at": "2021-02-22T15:45:28"
"relationships": {
API access
LemonBooking integrates with well known payment providers (e.g. Stripe) and accounting tools (e.g. Xero) out of the box. With the Gold Plan, it's also possible to make custom integrations to other third party tools and websites using the API.
